JBL Charge 5 No Sound: A Step-By-Step Troubleshooting Guide

JBL Charge 5 is a popular portable Bluetooth speaker that offers great sound quality and long battery life. However, like any other electronic device, it can encounter issues over time. One common issue that users may face is the lack of sound coming from the speaker. This can be frustrating, especially if you’re planning to use it for a party or outdoor activities.

If you’re experiencing the same problem with your JBL Charge 5, don’t worry! In this guide, we will walk you through a step-by-step troubleshooting process to fix the issue and get your speaker working again.

Identifying the Root Problem

Before we start troubleshooting, make sure to check these basic things first:

Check the volume level

The simplest and most common reason for no sound coming from your JBL Charge 5 is that the volume level is turned down or muted. Make sure to check the volume level on both your speaker and the connected device, whether it’s a phone, tablet, or laptop.

Check Power and Bluetooth Connection

If the volume is not the issue, check if your speaker is turned on and connected to your device via Bluetooth. If either one of these is not working properly, it may cause the sound to stop playing. and also check the distance between your speaker and the connected device. Your speaker may not be able to produce any sound if it’s out of range or has a weak Bluetooth connection.

Check If Device is Stuck in Demo Mode

JBL Charge 5 has a Demo Mode feature that lets you experience the speaker’s sound without having to connect to a device. If your speaker is not producing any sound, it may be stuck in this mode.

Problem with Audio Device

If none of the above steps work, there may be an issue with the audio device itself. Try connecting your speaker to a different device and see if it produces sound. If it does, then the problem may lie with your original device.

Damaged Audio Cable

If you’re using an audio cable to connect your device to the JBL Charge 5, check if it’s damaged or faulty. Try using a different cable and see if that makes a difference.

Software Bug

Sometimes, software bugs or glitches may cause audio issues with your JBL Charge 5. To fix this, try updating the firmware of your speaker. You can do this through the JBL Connect app or by connecting your speaker to a computer and downloading the update from JBL’s official website.

Hardware Issues

If none of the above steps work, there may be a hardware issue with your speaker. In this case, it’s best to contact JBL’s customer support for further assistance. They can help you troubleshoot the issue and provide options for repair or replacement if needed.

If everything seems to be in order but you’re still not getting any sound from your JBL Charge 5, Now we need to go to the troubleshooting steps.

Fixing No Sound Issues with JBL Charge 5

Now that you’ve identified the cause of your JBL Charge 5’s silence, you’re likely seeking a quick solution to restore its functionality. Here’s a step-by-step guide to fix the issue of no sound on your JBL Charge 5.

Change The Volume Settings

To begin, ensure optimal audio experience by adjusting the volume settings of the JBL Charge 5. Follow the steps below for seamless control:

• First, turn “On” your device and connect using Bluetooth or an audio cable.
• Locate the volume control buttons on the speaker.
• Press the “+” button to increase the volume and amplify the audio.
• Adjust the volume to your preferred level by using the “+” or “-” buttons until you reach the desired audio level.

Exit Demo Mode

If your JBL Charge 5 is stuck in Demo Mode, you can exit it by following these steps:

• Press and hold the Power and Play buttons simultaneously until the device turns off.
• Turn on the device again.
• Perform a reset by pressing the Play and Volume Up buttons until it turns off again.

After following these steps, the speaker should now be out of Demo Mode and produce sound once connected to a device.

Replace Audio cable

If you’re using an audio cable to connect your device, check if it’s damaged or faulty. If it is, replacing the cable with a new one should fix the issue. Always make sure to use high-quality audio cables for the best sound experience.

Change the Audio Source or Device

If you’ve tried connecting your JBL Charge 5 to a different device and it works, then the problem may be with your original device. Try using a different audio source (e.g. streaming service, music app) on that device and see if it makes a difference.

Inspect the Power Button

The power button of the JBL Charge 5 plays a crucial role in initiating the device and can impact sound performance. Verify that the power button is functioning as intended and that it is not stuck or damaged, as this can potentially lead to sound-related issues.

Update Firmware

If you suspect a software bug or glitch, try updating the firmware of your JBL Charge 5. You can do this through the JBL Connect app Here are the steps on how to do that: 

• Open the JBL Connect app and connect to your speaker.
• In the app, select Settings and then tap on Software Update.
• If an update is available, follow the prompts to download and install it. Make sure that your speaker stays connected during the entire process.

After updating the firmware, check if the sound issue has been resolved by playing your favorite song.

Perform Factory Rest

If all else fails, performing a factory reset of your JBL charge 5 solves the issue. Please note that this will erase all saved settings on your JBL Charge 5, so make sure to back them up beforehand.

• To power on your JBL Charge 5 speaker, simply press the Power Button once.
• On your speaker, press and hold the Play and Volume Down buttons for 2 to 10 seconds.
• Release the buttons, wait for the LED Ring to blink a few times, and for the speaker to turn off.
• To turn on your speaker, press the Power Button once more.
• Now you have successfully reset JBL speakers.

After following these steps, try connecting your JBL Charge 5 and playing music to see the working of your Charge 5 speakers drivers and hopefully, you have resolved the issue.

JBL Customer Support 

If your JBL speakers are under warranty, Then you need to contact JBL customer support for further assistance. They have a team of experts who can help troubleshoot the issue and provide options for repair or replacement if needed.

Now that you’ve gone through all possible solutions, hopefully, your JBL Charge 5 is producing sound again. Remember to regularly check for updates and keep your speaker well-maintained for optimal performance.

Conclusion

There are various reasons why your JBL Charge 5 may not be producing sound, such as issues with the connected device, Demo Mode, faulty audio cable, software bugs, or hardware problems. Through proper troubleshooting and maintenance, you can easily fix these issues and continue enjoying high-quality audio from your JBL Charge 5. If all else fails, don’t hesitate to reach out to JBL’s customer support for assistance. So, next time you encounter sound issues with your speaker, refer back to this guide for a quick and easy solution.