Why isn’t the Skullcandy app connecting?

The Skullcandy app is a useful tool for controlling your headphones and accessing additional features such as personalized sound settings and firmware updates. However, there may be times when the app is not connecting to your headphones properly. This can be frustrating, but fortunately, there are several potential solutions that you can try.

In this guide, we will discuss some common reasons why the Skullcandy app may not be connecting and how to troubleshoot these issues.

Common Reasons Why My Skull Candy App is not Connecting

• Bluetooth Connection Issues: The most common reason why the Skullcandy app may not be connecting is due to issues with your Bluetooth connection. Make sure that your headphones are properly paired and connected to your device before trying to use the app.
• App Compatibility: The Skullcandy app is compatible with both Android and iOS devices, but it may not work on all devices. Make sure that your device meets the minimum requirements for the app.
• App and Firmware Updates: If you are using an outdated version of the Skullcandy app or if your headphones have outdated firmware, it may prevent the app from connecting properly. Check for updates and make sure to install them.
• Interference with Other Devices: The Bluetooth signal from your headphones may be interfered with by other devices in the area. Try moving away from other electronics or turning them off to see if it improves the connection.
• Low Battery: If your headphones’ battery is low, it may affect the app’s ability to connect. Make sure that your headphones are fully charged before attempting to use the app.

Troubleshooting Tips

Here are some tips that you can try to troubleshoot and resolve any connection issues with the Skullcandy app:

Check Your Phone: 

Check your device’s Bluetooth settings and ensure your Skullcandy product is listed as a connected device. If not, try reconnecting and pairing your headphones to your device. Here is how you can do that:

For Headphones with Buttons:

• Turn off the headphones.
• Press and hold the “+” and “-” buttons at the same time until you hear a beep.
• This will reset your headphone’s Bluetooth memory, so it can connect to your device again.

For Headphones with Power/Pairing Button:

• Turn off the headphones.
• Press and hold the power/pairing button until the LED light starts flashing.
• This will reset your headphone’s Bluetooth memory, so it can connect to your device again.

For TWS earbuds:

• Delete the Skullcandy Bluetooth profile from your device’s Bluetooth settings.
• Put both earbuds into pairing mode by turning them off and then pressing and holding both buttons on each earbud for at least 4 seconds until you see the LED light flash red on both earbuds.
• Once in pairing mode, press and hold the buttons on both earbuds simultaneously for 2 seconds until you hear a beep.
• This will reset the Bluetooth memory and allow for proper connection with the app.

Check App Permissions:

Make sure that the Skullcandy app has all necessary Bluetooth and location permissions enabled on your device, such as location services or access to storage. Without these permissions, the app may not be able to function properly.

Check the Battery of your Headphone and Earbuds:

Make sure to check the battery levels of your headphones and earbuds. If they are low, charge them before using the app linking.

Restart Your Devices:

Sometimes, simply restarting your smartphone can help resolve any connection issues. Try turning off your device and then turning it back on after a few seconds. You can also try restarting your headphones by turning them off and then back on.

Force close and restart the app:

If the app is still not connecting, try force-closing it and then restarting it. This can help refresh the app and may resolve any issues that were causing it to not connect.

Check for app updates:

Make sure that you have the latest version of the Skullcandy app installed on your device. If there are any updates available, install them to see if it resolves the connection issue.

Check for headphone and Earbuds update:

Similarly, make sure that your headphones have the latest firmware updates installed. You can check for updates through the Skullcandy app here is how to do that:

• Open the Skullcandy app and connect to your headphones.
• Go to the settings menu.
• Select “Product Firmware Updates” and follow any prompts to update your headphones if needed.

Clear the App Cache: 

If the app is still not connecting, try clearing the cache for the Skullcandy app. This can help resolve any issues that may be causing connectivity problems. Here is how you can do this:

For Android:

• Go to Settings > Apps > Skullcandy.
• Tap on “Storage” and then select “Clear Cache.”
• Relaunch the app and try connecting again.

For iOS:

• Double-tap the Home button and swipe up on the Skullcandy app to close it.
• Reopen the app and try connecting again.

For specific Skullcandy audio products:

• Venue, Crusher ANC, and Indy ANC: These models have an additional feature called “Active Noise Cancelling” that may interfere with the app’s ability to connect. Try turning off this feature in your headphones’ settings or try connecting without it enabled.
• Crusher Evo: If you are having trouble connecting your Crusher Evo headphones to the Skullcandy app,** you can try resetting the headphones by following these steps:
• Turn off your headphones.
• Press and hold both the “+” and “-” buttons at the same time until you hear a beep.
• Your headphones will then reset, and you can try connecting again.
• Skull-iQ app not connecting? Make sure you have location services enabled for the app, as Android requires it for Bluetooth discovery.

Contact Skullcandy support

If you have tried all of these troubleshooting tips and are still unable to connect the app to your headphones, please contact Skullcandy support for further assistance. You can find their contact information on their website or within the app itself. The support team will be able to provide more specific guidance based on your device and headphone model. Additionally, they can also help troubleshoot any other issues you may be experiencing with your Skullcandy product.

Conclusion

While it can be frustrating to have connection issues with your Skullcandy headphones and the app, there are several troubleshooting tips that you can try. By checking your device-enabled Bluetooth and location permissions, restarting your devices, and updating both the app and headphones’ firmware, you may be able to resolve any connectivity problems. If all else fails, do not hesitate to reach out to Skullcandy support for further assistance.